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Xuan Lan Yoga Automates Its Customer Support With HubSpot
An AI-powered Customer Agent delivers instant answers, handles common questions automatically, and gives subscribers a better support experience while keeping the conversation personal, on brand, and based on each customer's history.
Challenge and Results
Xuan Lan Yoga is a leading digital platform for yoga, meditation, and wellness, founded by Xuan Lan. Through XLYStudio, members get access to thousands of classes, guided programs, meditations, and exclusive content designed to support people of all experience levels in their daily practice.
To give its growing subscriber community faster support, Xuan Lan Yoga implemented a Customer Agent in HubSpot that's fully connected to its CRM. The agent can access each subscriber's information, answer common questions on its own, and pass more complex requests to a human support specialist when needed.
1
Automate the Most Common Customer Questions
2
Personalize Every Conversation With HubSpot
3
Scale Customer Support Without Losing Control
64 sec
Average First Response Time
69.6%
Autonomous Resolution Rate
1,255
AI-Managed Conversations
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