SUCCESS STORY:
Grupostop

Customer Clustering and Segmentation

+

Customer Insights 

up arrow

Business Profitability

up arrow

Identifying Business Opportunities

    GrupoStop

    About Grupostop

    Grupostop is a leading company specializing in aesthetic treatments and services, using cutting-edge technology and a team of skilled medical professionals. With over 70 centers across Spain and 18 years of expertise in laser hair removal and aesthetic medicine, they are trusted by clients nationwide.

    The company’s primary goal in digital marketing is to enhance their CRM strategy, implementing actions that will drive profitability across each segment of their customer database. Additionally, they aim to expand their range of aesthetic services offered at their centers, further strengthening their market presence.

    Goals

    To improve the profitability of their marketing efforts, Grupostop aims to deepen their customer knowledge. Their goal is to identify customer archetypes within their database and understand the patterns that drive their behavior. With this insight, they could launch targeted marketing campaigns to help them better promote and sell their services. 

     

    Customer Insights

    Understand who the current customers are and identify the key variables that segment their database.

    Advancing CRM Strategy

    Implement a CRM system that enables comprehensive management of all customer interactions.

    Strategy and Actions Taken

    Acciones realizadas

    Database Analysis: Cleaned and prepared the data to conduct exploratory analysis and modeling that uncovered trends and correlations.

    Clustering and Segmentation: Used unsupervised machine learning algorithms to identify groups of similar users within the database.

    Temporal Evolution and Behavior Study: Analyzed the evolution and behavior of each user group to identify differences and proposed targeted marketing actions.

    Results

    • The most relevant clusters were identified using the full set of available data, moving away from previous assumptions and limited perspectives.
    • This advancement in customer knowledge revealed the most profitable user group.
    • The insights gained had a direct impact on marketing actions (e.g., Black Friday campaigns) and led to a redefinition of their overall strategies



    + Customer Insights

    Gaining an understanding of who they are, what motivates them, and what hinders conversion.

    Increased Profitability

    The most popular categories and best-selling products were identified.

    New Business Opportunities

    The study of consumer behavior helped identify new needs.

    Caso de exito - Contacto

    Contact Us

    If you need assistance with your digital marketing and advertising strategy, reach out to us!

    We are a skilled team with over 25 years of experience, dedicated to helping our clients achieve their goals. Our mission is to guide and support you in reaching the objectives of your brand or business.

     

    Contact now

    Related Success Stories

    Discover how other clients have trusted us and achieved success.

    Cómo integrar el ERP con HubSpot para potenciar las ventas

    Laumont

    Ecommerce consolidation and expansion into new markets.

    Brico Depôt

    Brand consolidation, growth, and lead generation.