Customer Insights
Business Profitability
Identifying Business Opportunities
Grupostop is a leading company specializing in aesthetic treatments and services, using cutting-edge technology and a team of skilled medical professionals. With over 70 centers across Spain and 18 years of expertise in laser hair removal and aesthetic medicine, they are trusted by clients nationwide.
The company’s primary goal in digital marketing is to enhance their CRM strategy, implementing actions that will drive profitability across each segment of their customer database. Additionally, they aim to expand their range of aesthetic services offered at their centers, further strengthening their market presence.
To improve the profitability of their marketing efforts, Grupostop aims to deepen their customer knowledge. Their goal is to identify customer archetypes within their database and understand the patterns that drive their behavior. With this insight, they could launch targeted marketing campaigns to help them better promote and sell their services.
Understand who the current customers are and identify the key variables that segment their database.
Implement a CRM system that enables comprehensive management of all customer interactions.
Database Analysis: Cleaned and prepared the data to conduct exploratory analysis and modeling that uncovered trends and correlations.
Clustering and Segmentation: Used unsupervised machine learning algorithms to identify groups of similar users within the database.
Temporal Evolution and Behavior Study: Analyzed the evolution and behavior of each user group to identify differences and proposed targeted marketing actions.
Gaining an understanding of who they are, what motivates them, and what hinders conversion.
The most popular categories and best-selling products were identified.
The study of consumer behavior helped identify new needs.
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