Online Marketing & Digital Marketing

What Is a CRM Database?

By Dany Ortiz, on 27 January 2022

Is your digital marketing team already working with a CRM database? If not, you may be missing out on opportunities to engage more efficiently with customers and close more sales.

Having the right CRM (Customer Relationship Management) system in place facilitates collaboration between marketing and sales and improves relationships with customers throughout their lifecycle. So, let's see what exactly a CRM is, how it helps a digital marketing strategy, and which CRM databases are the most popular.

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What Is a CRM Database

 

What Is a CRM?

A CRM organizes and manages the relationship between a company and its customers.

It stores all customer information including contact information, company interactions, demographic information, products purchased, and more in a single database. By having all this information centralized, marketing and sales teams can act in a coordinated manner and address the user at the right time with the right message.

For digital marketers, having a CRM offers many advantages, including:

  • Enabling marketers to send personalized communications and offers to users

  • Allowing the entire team to track the customer's lifecycle and see when he or she is ready to convert

  • Preventing leads from slipping through the cracks or getting lost along the way, since their information is already recorded in the database

 

5 CRM Programs for Digital Marketing Teams

 

1. HubSpot

HubSpot's CRM is completely free and stores up to 1,000,000 contacts. Another great advantage is that it is seamlessly integrated with HubSpot's digital marketing solutions, making it very easy to manage customer relationships in an integrated way.

 

 

2. Copper

This CRM stands out for being perfectly integrated with Google Apps, so much so that you can manage contacts directly from a Gmail inbox. This makes it very simple and intuitive to use.

 

What Is a CRM Database

 

3. Salesforce

Salesforce is a classic solution for digital marketers that helps manage contacts and sales opportunities as well as includes customization features for each department of the company.

 

What Is a CRM Database

 

4. Oracle Eloqua

This is a marketing automation platform with 500 partners in its network and 700 integrations. Oracle Eloqua empowers users to add marketing automation to their existing applications. 

 

What Is a CRM Database

 

5. Pipedrive

At Pipedrive, everything is built around activity-based sales. You can manage funnels, integrate email software, develop objectives, generate sales reports, forecasts, mobile applications, and more. 

 

What Is a CRM Database

 

If you are an SME salesperson, it will be much easier for you to generate sales using this system. And, if you are the sales manager, you will have very thorough reports. 

 

How to Automate Sales in 5 Steps

Dany Ortiz

Inbound Marketing & Content Strategist en Cyberclick. Experta en marketing online, gestión de contenidos, estrategia en redes sociales, y creación y optimización ​de ​campañas ​en ​social ​ads. _______________________________________________________________________ Inbound Marketing & Content Strategist at Cyberclick. Expert in online marketing, content management, social media strategy, and creation and optimization of campaigns in social ads.